Shipping policy
All orders ship from Nokia, Finland. We dispatch orders on the next business day after purchase.
Destinations, costs and delivery times
| Destination | Shipping cost | Delivery time after dispatch |
|---|---|---|
| Finland | €9.90 · free on orders of €130 or more | 1–3 business days |
| Denmark, Estonia, Latvia, Lithuania, Sweden | €13.00 · free on orders of €130 or more | 3–5 business days |
| Germany, Austria | €12.90 · free on orders of €130 or more | 4–7 business days |
| Belgium, Czechia, France, Ireland, Italy, Netherlands, Poland, Portugal | €17.90 · free on orders of €130 or more | 4–7 business days |
| Spain (excluding the Canary Islands) | €17.90 · free on orders of €130 or more | 5–8 business days |
All prices include VAT. Shipping is free on all orders of €130 or more to every destination listed above. Shipping costs are always shown at checkout before you place your order. Free-shipping promotions running at the time of your order are applied automatically at checkout.
Delivery times are estimates and are counted in business days (Monday to Friday, excluding public holidays). Countries not listed above are currently not served; the destinations available to you are shown at checkout.
Customs and duties
We ship only within the European Union, so no customs duties or import fees apply.
Tracking
As soon as your order has been dispatched, you will receive a shipping confirmation by email, including tracking information where available.
Damaged or lost parcels
If your parcel arrives damaged or does not arrive within the stated delivery time, contact us at customerservice@hexcraft.fi and we will sort it out.
Withdrawal
Your 14-day right of withdrawal is described in our refund policy.