TERMS OF SERVICE

OVERVIEW

Welcome to the online services operated by **Hexcraft Oy** ("Hexcraft", "we", "us", or "our").

Hexcraft Oy (Business ID: **3569616-7**) operates the HEXED online store and related digital services, including our websites, content, products, digital experiences, tools, and other services (collectively, the **"Services"**).

These Terms of Service ("Terms"), together with any policies referenced or linked within these Terms, including our **Privacy Policy**, **Refund Policy**, and any other applicable policies, govern your access to and use of the Services and constitute a legally binding agreement between you and **Hexcraft Oy**.

By accessing, browsing, creating an account, participating in the HEXED Crossing experience, or purchasing products through our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, you must not access or use our Services.

These Terms contain important information regarding your legal rights and obligations, including limitations of liability, disclaimers, intellectual property rights, and applicable consumer protections.

If you use the Services on behalf of a company or another legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

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SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least **18 years of age** or have reached the age of majority in your country of residence where required by applicable law.

If you are below the applicable age of majority, you may use our Services only with the knowledge, consent, and supervision of a parent or legal guardian who agrees to these Terms on your behalf.

Certain features of our Services, including placing orders, participating in the HEXED Crossing experience, joining The Marked community, or accessing account-specific functionality, may require you to create an account or provide personal information.

When creating an account or placing an order, you agree to provide information that is accurate, complete, and kept up to date, including your name, email address, billing and shipping details, and any other information reasonably required to provide our Services.

Payment information is processed securely by our authorised payment service providers. Hexcraft Oy does not store complete payment card details.

You are responsible for maintaining the confidentiality of your account credentials, including your username and password, and for all activities carried out through your account, except where such activities result directly from our negligence or a security incident within our systems.

If you believe that your account has been accessed without authorisation or otherwise compromised, you must notify us without undue delay.

Accounts are personal to the registered user and may not be transferred, shared, sold, assigned, or licensed to another person without our prior written consent.

We reserve the right to suspend, restrict, or terminate access to your account where reasonably necessary, including where we believe that:

* these Terms have been violated;
* false or misleading information has been provided;
* fraudulent, abusive, or unlawful activity has occurred; or
* suspension is necessary to protect the security, integrity, or operation of our Services or the rights of other users.

Where reasonably practicable, we will inform you of any suspension or termination and the reasons for it, unless doing so would be unlawful or would compromise fraud prevention, security, or other legitimate interests.

SECTION 2 – PRODUCTS

We make every reasonable effort to ensure that the descriptions, images, ingredient information, specifications, and other content relating to our products and Services are accurate, complete, and up to date.

However, product images are provided for illustrative purposes only. Colours, finishes, textures, and the overall appearance of products may vary slightly depending on your device settings, display technology, lighting conditions, photographic representation, or normal manufacturing variations.

Many of our cosmetic products are formulated using naturally derived ingredients. As a result, slight differences in colour, scent, texture, or appearance may occur between production batches. These natural variations are normal and do not affect the quality, safety, or intended performance of the product.

Product packaging, labelling, artwork, and presentation may also change from time to time as part of product improvements, regulatory updates, or brand development without affecting the product itself.

All product descriptions, specifications, availability, and prices are subject to change at any time without prior notice, except where such changes affect an order that has already been accepted by us.

We reserve the right to:

* modify, discontinue, or replace any product or collection;
* introduce or withdraw limited editions, collaborations, or seasonal products;
* limit quantities available for purchase;
* refuse or limit orders where reasonably necessary to prevent fraud, unauthorised resale, or abuse of our Services; and
* restrict the availability of certain products where required by applicable law or operational considerations.

We do not guarantee that every product will meet your individual preferences or expectations regarding fragrance, colour, texture, or other subjective characteristics. Such differences do not constitute product defects.

Nothing in these Terms limits or excludes your statutory rights under applicable consumer protection legislation.

If a product is defective, damaged, or otherwise does not conform to the sales contract, your rights and available remedies are governed by applicable consumer protection laws and our Refund & Returns Policy.

SECTION 3 – ORDERS

By placing an order through our Services, you are submitting an offer to purchase the selected products in accordance with these Terms.

All orders are subject to acceptance by **Hexcraft Oy**. An order is not binding on us until we have accepted it and you have received an order confirmation by email.

We reserve the right to refuse, cancel, or limit any order where reasonably necessary, including where:

* a product is unavailable;
* payment cannot be authorised or verified;
* incorrect pricing or product information has been displayed due to a technical or administrative error;
* we reasonably suspect fraudulent, abusive, or unlawful activity;
* an order appears to have been placed for unauthorised resale or commercial distribution; or
* acceptance of the order would otherwise violate applicable law or these Terms.

If we are unable to accept your order after payment has been received, we will notify you as soon as reasonably practicable and refund any amounts paid using the original payment method.

Please review your order carefully before completing your purchase. Once an order has entered processing, changes or cancellations may no longer be possible. If you need to request a modification or cancellation, please contact us immediately and we will make reasonable efforts to assist you where feasible.

Where products are offered on a pre-order basis, the estimated shipping date is provided for guidance only and may change due to manufacturing, logistics, or other circumstances outside our reasonable control. We will keep you informed of any significant delays.

All purchases are subject to our **Refund & Returns Policy**, which forms part of these Terms.

Unless otherwise agreed in writing, products purchased through our Services are intended for personal or household use only. We reserve the right to limit or cancel orders that appear to be placed by dealers, distributors, automated purchasing systems, or unauthorised resellers.

Nothing in this Section limits your statutory rights under applicable consumer protection legislation.

SECTION 4 – PRICES AND BILLING

All prices displayed in our Services are shown in euros (EUR) unless otherwise stated.
Prices include or exclude value-added tax (VAT) as indicated at checkout and in accordance with applicable tax legislation. Shipping charges, customs duties, import taxes, or other local fees are not included unless expressly stated and will be displayed during checkout where applicable.
The total amount payable will be shown before you complete your purchase.
Prices, product availability, promotional offers, and discounts may change at any time without prior notice. However, such changes will not affect orders that have already been accepted by us.
In the event of an obvious pricing, product description, or technical error, we reserve the right to refuse or cancel the affected order before shipment. If payment has already been received, we will notify you promptly and issue a full refund using the original payment method.
Prices displayed on our website may differ from prices offered by authorised retailers, distributors, marketplaces, or promotional campaigns. Promotions, discount codes, and special offers may be subject to additional terms and conditions.
You agree to provide accurate, complete, and up-to-date billing, payment, and contact information for all purchases made through our Services and to update such information where necessary to enable us to fulfil your order.
By placing an order, you confirm that:
•    you are authorised to use the selected payment method;
•    all payment and billing information provided is accurate and complete;
•    your payment provider will honour the transaction; and
•    you agree to pay all applicable charges, including the purchase price, shipping costs, taxes, duties, and any other applicable fees disclosed during checkout.
Payments are securely processed through Shopify Payments and other authorised third-party payment service providers.
Hexcraft Oy does not store complete payment card details. Payment information is processed using industry-standard security measures, including compliance with the Payment Card Industry Data Security Standard (PCI DSS), where applicable.
For international orders, you are responsible for any customs duties, import taxes, or other charges imposed by your local authorities unless otherwise expressly stated during checkout.

SECTION 5 – SHIPPING AND DELIVERY

We process and dispatch orders during our normal business days, excluding weekends and public holidays.

Estimated delivery times are provided for guidance only and are not guaranteed. Delivery times may vary depending on product availability, destination, customs procedures, carrier performance, weather conditions, and other circumstances beyond our reasonable control.

Once your order has been dispatched, we will send you a shipping confirmation email, including tracking information where available.

For consumers, the risk of loss or damage to products passes to you only when you, or a third party designated by you (other than the carrier), have taken physical possession of the products, in accordance with applicable consumer protection legislation.

Shipping costs are calculated during checkout based on the destination, selected shipping method, and the size or weight of your order.

Unless otherwise stated, customers outside the European Union are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by local authorities.

You are responsible for providing complete and accurate shipping information when placing your order.

If an order is returned to us because:

* the delivery address was incorrect or incomplete;
* the shipment was not collected;
* delivery was refused; or
* the package could not be delivered due to circumstances within your control,

we may charge the cost of re-shipping the order or deduct any non-refundable shipping costs from any refund, where permitted by applicable law.

While we make every reasonable effort to ensure timely delivery, we are not responsible for delays caused by circumstances beyond our reasonable control, including force majeure events, customs inspections, carrier disruptions, natural disasters, industrial action, or other unforeseen events.

Nothing in this Section limits your statutory rights under applicable consumer protection legislation.

SECTION 6 – INTELLECTUAL PROPERTY

All content, materials, and intellectual property made available through our Services are owned by or licensed to Hexcraft Oy, unless otherwise stated.
This includes, without limitation:
•    the HEXED brand and visual identity;
•    product names, logos, trademarks, slogans, and trade dress;
•    product packaging and label designs;
•    artwork, illustrations, graphics, photographs, videos, animations, music, sound recordings, and written content;
•    the HEXED universe, including its characters, mythology, stories, lore, concepts, names, and fictional elements;
•    the HEXED Crossing experience, The Marked community, The Grimoire, Ferryman content, tribe system, and related digital experiences;
•    website design, layout, software, databases, source materials, and other original creative works made available through the Services.
These materials are protected by copyright, trademark, design, database, trade secret, and other intellectual property laws of Finland, the European Union, and applicable international treaties.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable licence to access and use the Services solely for your personal, lawful, and non-commercial use.
Except where expressly permitted by applicable law or with our prior written permission, you may not:
•    copy, reproduce, publish, distribute, sell, license, or commercially exploit any content from the Services;
•    modify, adapt, translate, reverse engineer, or create derivative works based on our content;
•    remove or alter any copyright, trademark, or proprietary notices;
•    use our trademarks, logos, artwork, or other brand assets in a manner that may cause confusion regarding sponsorship, affiliation, or endorsement;
•    use our content to train artificial intelligence, machine learning models, or similar automated systems without our prior written consent.
Nothing contained in these Terms grants you any ownership rights or intellectual property rights in our Services or any content made available through them.
HEXED, Hexcraft, The Marked, HEXED Crossing, The Grimoire, and all associated names, logos, artwork, product names, and brand identifiers are trademarks or registered trademarks of Hexcraft Oy, where applicable.
All other trademarks, company names, product names, or logos appearing on the Services remain the property of their respective owners and are used only where permitted by law or licence.

SECTION 7 – THIRD-PARTY TOOLS AND SERVICES

Our Services may include access to third-party applications, tools, integrations, platforms, or other services ("Third-Party Services") that are provided by independent third parties for your convenience or to enhance your experience.

Examples may include payment providers, shipping services, analytics tools, social media integrations, embedded content, customer support tools, marketing platforms, or other digital services integrated into our website.

Unless expressly stated otherwise, these Third-Party Services are not owned, operated, or controlled by Hexcraft Oy.

We provide access to Third-Party Services on an "as available" basis. To the maximum extent permitted by applicable law, Hexcraft Oy makes no representations or warranties regarding the availability, functionality, security, accuracy, or performance of such Third-Party Services and is not responsible for their content, policies, or operation.

Your use of any Third-Party Service is voluntary and subject to the applicable terms of service, privacy policies, and other conditions of the relevant third-party provider. We encourage you to review those documents before using any Third-Party Service.

From time to time, we may introduce, modify, replace, suspend, or discontinue Third-Party Services or related functionality where reasonably necessary for operational, technical, security, legal, or business reasons.

Any new features, tools, digital experiences, or integrations that become part of our Services—including future enhancements to HEXED Crossing, The Marked community, The Grimoire, or other HEXED digital experiences—will also be governed by these Terms unless separate terms are expressly provided.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to websites, applications, social media platforms, embedded content, or other online services operated by independent third parties ("Third-Party Sites").

These links are provided for your convenience only. Unless expressly stated otherwise, the inclusion of a link does not imply that Hexcraft Oy endorses, sponsors, or is affiliated with the relevant Third-Party Site.

Because we do not own or control Third-Party Sites, we are not responsible for their availability, content, products, services, privacy practices, security, or terms of use.

If you choose to access a Third-Party Site, you do so at your own discretion and subject to that third party's own terms, policies, and practices. We encourage you to review those documents before interacting with the service or providing any personal information.

Certain Third-Party Sites or integrated features (such as social media buttons, embedded content, or external payment services) may collect technical information directly from your device or browser in accordance with their own privacy policies. Further information about our use of third-party providers is available in our Privacy Policy.

Any questions, complaints, or claims relating to products, services, or content provided by a Third-Party Site should be directed to the relevant third-party provider.

Nothing in this Section limits your statutory rights under applicable consumer protection legislation.

SECTION 9 – SHOPIFY PLATFORM

Our online store is powered by the Shopify® e-commerce platform, which provides the technical infrastructure used to operate our online store, process orders, and facilitate secure payment transactions.

All products and services offered through this website are sold exclusively by **Hexcraft Oy**.

When you place an order through our Services, you enter into a contract solely with **Hexcraft Oy**, not with Shopify Inc.

Shopify provides technology, hosting, payment infrastructure, and related services that enable the operation of our online store but does not manufacture, own, sell, warrant, or deliver the products offered through our Services.

To the extent permitted by applicable law, Hexcraft Oy is solely responsible for all products, customer service, order fulfilment, returns, refunds, warranties, and all contractual obligations relating to purchases made through our Services.

Certain information relating to your use of our Services may be processed by Shopify in accordance with our Privacy Policy and Shopify's own privacy documentation. Where Shopify processes personal information on our behalf, it generally acts as our data processor under applicable data protection laws. In certain limited circumstances, Shopify may also act as an independent data controller for its own processing activities.

Nothing in this Section limits your statutory rights under applicable consumer protection legislation.

SECTION 10 – PRIVACY

Your privacy is important to us.

All personal information collected, processed, stored, or otherwise handled through our Services is governed by our Privacy Policy, which forms an integral part of these Terms.

Our Privacy Policy explains, among other things:

* what personal information we collect;
* how and why we use it;
* the legal basis for processing;
* how long we retain it;
* your rights under applicable data protection laws; and
* how to contact us regarding privacy-related matters.

By using our Services, creating an account, participating in HEXED Crossing, or placing an order, you acknowledge that your personal information will be processed in accordance with our Privacy Policy.

Certain technical and transactional information may also be processed by carefully selected third-party service providers, including Shopify and other providers necessary for the operation of our Services, as further described in our Privacy Policy.

Nothing in this Section limits your rights under applicable data protection legislation, including the General Data Protection Regulation (GDPR), where applicable.

SECTION 11 – FEEDBACK AND USER SUBMISSIONS

We welcome your ideas, suggestions, reviews, comments, and other feedback regarding our products and Services ("Feedback").

By submitting Feedback to us, you grant Hexcraft Oy a non-exclusive, worldwide, royalty-free, transferable licence to use, reproduce, adapt, publish, translate, distribute, and otherwise use your Feedback for the purpose of operating, improving, developing, promoting, and providing our products and Services.

You retain ownership of your Feedback and any intellectual property rights that you hold in it. Nothing in these Terms transfers ownership of your Feedback to Hexcraft Oy.

Unless otherwise agreed, we are not obliged to:

* treat Feedback as confidential;
* provide compensation for Feedback; or
* respond to every submission.

By submitting Feedback, you represent and warrant that:

* you own the Feedback or have all necessary rights to submit it;
* your Feedback does not infringe the intellectual property, privacy, or other rights of any third party;
* your Feedback does not contain unlawful, defamatory, abusive, discriminatory, fraudulent, obscene, or otherwise inappropriate material;
* your Feedback does not contain malicious software or other harmful code; and
* the information you provide is accurate and not misleading.

We may review, moderate, remove, or decline to publish Feedback where reasonably necessary to comply with applicable law, protect our Services, safeguard our users, or enforce these Terms.

If you publish reviews or other public content through our Services, you acknowledge that such content may be visible to other users.

Nothing in this Section limits your rights under applicable consumer protection or intellectual property laws.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

We make every reasonable effort to ensure that the information provided through our Services is accurate, complete, and up to date.

Despite these efforts, occasional typographical errors, inaccuracies, omissions, or technical errors may occur, including in relation to product descriptions, images, ingredients, pricing, promotional offers, availability, shipping information, or estimated delivery times.

We reserve the right to correct such errors, inaccuracies, or omissions and to update information where reasonably necessary.

If an obvious error has affected an order that has not yet been fulfilled—for example, due to an incorrect price or product information resulting from a technical or administrative mistake—we reserve the right to cancel the affected order before shipment. If payment has already been received, we will notify you promptly and issue a full refund using the original payment method.

We are under no obligation to update information contained in the Services unless required by applicable law.

Nothing in this Section limits your statutory rights under applicable consumer protection legislation.

SECTION 13 – PROHIBITED USES

You may use our Services only for lawful purposes and in accordance with these Terms.

You agree not to use the Services, directly or indirectly, to:

* violate any applicable laws or regulations;
* infringe or misappropriate the intellectual property or other rights of Hexcraft Oy or any third party;
* submit false, misleading, or fraudulent information;
* impersonate another person or organisation;
* harass, threaten, abuse, defame, discriminate against, or otherwise harm another person;
* interfere with the normal operation, security, or availability of the Services;
* upload, transmit, or distribute viruses, malware, ransomware, or any other harmful code;
* attempt to gain unauthorised access to any part of the Services, servers, databases, or connected systems;
* collect, harvest, scrape, or otherwise extract data or personal information from the Services without our prior written permission;
* use automated tools, bots, spiders, crawlers, or similar technologies to access or interact with the Services, except where explicitly authorised;
* use the Services for unsolicited advertising, spam, phishing, fraudulent activities, or other malicious purposes;
* reproduce, copy, modify, distribute, sell, resell, license, or commercially exploit any part of the Services except as expressly permitted by these Terms;
* interfere with or misuse any digital experiences provided by Hexcraft Oy, including HEXED Crossing, The Marked community, The Grimoire, or other interactive features.

Where reasonably necessary to protect the security, integrity, or lawful operation of the Services, we may suspend, restrict, or terminate access to all or part of the Services, including user accounts, where we reasonably believe that these Terms or applicable law have been violated.

Where reasonably practicable, we will notify you of such action and the reasons for it unless doing so would be unlawful or would compromise security, fraud prevention, or other legitimate interests.

Nothing in this Section limits your statutory rights under applicable law.

SECTION 14 – TERMINATION

You may stop using our Services at any time.

We may suspend, restrict, or terminate your access to all or part of the Services where reasonably necessary, including where:

* you materially breach these Terms;
* fraudulent, abusive, or unlawful activity is suspected;
* continued access would compromise the security, integrity, or operation of our Services;
* we are required to do so by applicable law; or
* we discontinue all or part of the Services.

Where reasonably practicable, we will notify you of any suspension or termination and provide the reasons for our decision unless doing so would be unlawful or would compromise fraud prevention, security, or other legitimate interests.

Termination of your access to the Services does not affect any rights, obligations, or liabilities that arose before the date of termination.

You remain responsible for any outstanding payment obligations relating to purchases made before termination.

The following Sections will continue to apply after termination where relevant:

* Intellectual Property
* Feedback and User Submissions
* Disclaimer of Warranties
* Limitation of Liability
* Indemnification
* Governing Law and Jurisdiction
* Privacy Policy
* and any other provisions that, by their nature, are intended to survive termination.

Nothing in this Section limits your statutory rights under applicable law.

SECTION 15 – DISCLAIMER OF WARRANTIES

We make every reasonable effort to ensure that the information provided through our Services is accurate, complete, and up to date. However, the content of the Services is provided for general information purposes only and should not be relied upon as professional, medical, legal, or other specialist advice.

While we strive to ensure that the Services remain available and function correctly, we do not guarantee that access to the Services will always be uninterrupted, secure, error-free, or free from viruses or other harmful components.

To the maximum extent permitted by applicable law, the Services are provided on an "as available" basis. We do not warrant that every feature, function, or service will always operate without interruption or that every error will be corrected immediately.

Nothing in these Terms excludes or limits any warranty, guarantee, or statutory right that cannot lawfully be excluded or limited under applicable consumer protection legislation.

Where products are purchased through our Services, your statutory rights relating to defective, damaged, or non-conforming products remain unaffected. These rights are governed by applicable consumer protection laws and our Refund & Returns Policy.

Nothing in this Section limits your statutory rights under applicable law.

SECTION 16 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Hexcraft Oy shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of revenue, loss of business opportunities, loss of goodwill, loss of data, or other similar economic losses arising out of or in connection with your use of the Services.

We are not responsible for losses resulting from circumstances beyond our reasonable control, including interruptions to internet services, telecommunications networks, third-party platforms, payment providers, hosting providers, or other external services necessary for the operation of our Services.

Nothing in these Terms excludes or limits our liability where such exclusion or limitation would be unlawful, including liability for:

* death or personal injury caused by our negligence;
* fraud or fraudulent misrepresentation;
* defective products where liability cannot be excluded under applicable law;
* any liability arising under mandatory consumer protection legislation; or
* any other liability that cannot legally be excluded or limited.

Where our liability cannot be excluded, it shall be limited to the maximum extent permitted by applicable law.

Nothing in this Section limits your statutory rights under applicable consumer protection legislation.

SECTION 17 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to compensate Hexcraft Oy for losses, damages, costs, or reasonable expenses that arise directly from:

* your material breach of these Terms;
* your unlawful use of the Services;
* your infringement of the intellectual property or other legal rights of a third party; or
* any fraudulent or intentionally wrongful act committed by you in connection with the Services.

This obligation applies only to the extent that the relevant loss or damage was caused by your actions or omissions.

If a third party brings a claim relating to the circumstances described above, we will notify you within a reasonable time, unless prevented from doing so by law or where notification would prejudice the investigation or defence of the claim.

Nothing in this Section requires you to compensate Hexcraft Oy for losses resulting from our own negligence, breach of contract, or failure to comply with applicable law.

Nothing in this Section limits your statutory rights under applicable law.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be interpreted or, where necessary, severed only to the extent required to make it valid and enforceable under applicable law.
The validity and enforceability of the remaining provisions of these Terms shall not be affected and shall continue in full force and effect.
Nothing in this Section limits any mandatory rights or protections available to consumers under applicable law.

SECTION 19 – WAIVER AND ENTIRE AGREEMENT

Our failure or delay in exercising any right or enforcing any provision of these Terms shall not constitute a waiver of that right or provision.

Any waiver of a provision of these Terms shall be effective only if made expressly and in writing.

These Terms, together with our Privacy Policy, Refund & Returns Policy, Legal Notice, Cookie Policy, and any other policies or legal notices expressly incorporated by reference, constitute the entire agreement between you and Hexcraft Oy regarding your use of the Services.

They supersede all prior or contemporaneous communications, understandings, negotiations, proposals, or agreements relating to the Services, whether oral or written.

Nothing in this Section limits any rights or obligations arising under applicable law or mandatory consumer protection legislation.

SECTION 20 – ASSIGNMENT

You may not assign, transfer, delegate, or otherwise dispose of any of your rights or obligations under these Terms without our prior written consent.

Hexcraft Oy may assign, transfer, or delegate its rights and obligations under these Terms in connection with a merger, acquisition, corporate restructuring, sale of assets, or other legitimate business transaction, or where otherwise permitted by applicable law.

Where such a transfer materially affects your rights or obligations, we will provide notice where reasonably practicable.

Any assignment or transfer shall not affect your statutory rights under applicable law.

Nothing in this Section limits any mandatory rights or protections available to consumers.

SECTION 21 – GOVERNING LAW AND JURISDICTION

These Terms, and any separate agreements under which we provide the Services, shall be governed by and construed in accordance with the laws of Finland.

If you are a consumer residing in the European Union, nothing in these Terms deprives you of the mandatory consumer protection rights granted to you under the laws of your country of residence.

Any dispute arising out of or in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the District Court of Pirkanmaa (Pirkanmaan käräjäoikeus), Finland, unless applicable mandatory consumer protection legislation provides otherwise.

Nothing in this Section limits your statutory rights under applicable law.

SECTION 22 – HEADINGS

The headings and section titles used in these Terms are included for convenience and reference only. They do not affect the interpretation, construction, or enforcement of any provision of these Terms.

SECTION 23 – CHANGES TO THESE TERMS

The most current version of these Terms will always be available on this page.

We may update or amend these Terms from time to time where reasonably necessary, including to:

* reflect changes in applicable law or regulatory requirements;
* introduce new products, services, or features;
* improve the operation or security of the Services; or
* reflect changes in our business practices.

Where required by applicable law or where the changes materially affect your rights or obligations, we will provide appropriate notice before the updated Terms become effective.

The updated Terms will apply from the effective date specified in the notice or, where no notice is required, from the date they are published on this page.

Your continued use of the Services after the effective date of the updated Terms constitutes your acceptance of those changes, to the extent permitted by applicable law.

Changes to these Terms will not affect orders that have already been accepted before the changes take effect, unless otherwise required by applicable law.

Nothing in this Section limits your statutory rights under applicable consumer protection legislation.

SECTION 24 – CONTACT INFORMATION

If you have any questions about these Terms, our Services, or your rights and obligations under these Terms, please contact us using the details below.

**Trading name:** Hexed

**Legal entity:** Hexcraft Oy

**Business ID:** 3569616-7

**VAT number:** FI35696167

**Registered address:**
Satelliitinkatu 1
37140 Nokia
Finland

**Email:** [customerservice@hexcraft.fi](mailto:customerservice@hexcraft.fi)

**Phone:** +358 45 861 9591

We aim to respond to enquiries within a reasonable time during our normal business hours.